Terms of service

Last updated: 28/05/2026

Please read these Terms of Service carefully before placing an order or using the Vaahri website. By accessing our website or purchasing from us, you agree to be bound by these terms.

1. About Us

Vaahri is an online retail store selling lighting products to customers throughout Australia.

Business Name: Vaahri

ABN: 20 675 515 987

Address: 27 Protea Street, Greenwood WA 6024, Australia

Email: info@vaahri.com

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AWST)

2. Acceptance of Terms

By visiting our website, browsing our products, or completing a purchase, you confirm that:

  • You are at least 18 years of age, or are accessing the site under the supervision of a parent or legal guardian

  • You have the legal capacity to enter into a binding agreement

  • You agree to be bound by these Terms of Service and all applicable laws and regulations

If you do not agree to these terms, please do not use our website or place an order.

3. Products and Availability

We make every effort to ensure that product descriptions, images and specifications displayed on our website are accurate and up to date. However:

  • Product images are for illustrative purposes and may vary slightly from the physical product

  • We do not warrant that product descriptions are free from error

  • Product availability is not guaranteed

In the unlikely event that an item becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or suitable alternative.

We reserve the right to limit quantities, discontinue products, or modify product listings at any time without prior notice.

4. Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD) and are inclusive of GST where applicable.

We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time your order is confirmed.

Accepted payment methods include those listed at checkout. By submitting your payment details, you confirm that you are authorised to use the payment method provided.

We are not responsible for any additional fees charged by your bank or payment provider in connection with your purchase.

In the event of a pricing error on our website, we reserve the right to cancel the order and issue a full refund. We will notify you of the error as soon as it is identified.

5. Order Placement and Confirmation

Placing an order on our website constitutes an offer to purchase. A binding contract is formed only upon our acceptance of your order, which is confirmed by a dispatch confirmation email.

We reserve the right to decline or cancel any order at our discretion, including but not limited to cases involving:

  • Suspected fraudulent activity

  • Errors in product information or pricing

  • Inability to process payment

  • Stock unavailability

If your order is cancelled, you will receive a full refund of any payment made.

6. Shipping

All orders are shipped within Australia only. We offer free standard shipping on all orders.

Please refer to our Shipping Policy for full details on handling times, transit times and estimated delivery windows.

By placing an order, you acknowledge and accept the estimated delivery timeframes outlined in our Shipping Policy. Vaahri is not liable for delays caused by carriers or circumstances outside our control.

7. Returns and Refunds

Our return and refund process is governed by our Return & Refund Policy, which forms part of these Terms of Service.

Nothing in our Return & Refund Policy limits or excludes your rights under the Australian Consumer Law.

8. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

  • A replacement or refund for a major failure

  • Compensation for any other reasonably foreseeable loss or damage

  • A repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

We comply with the Australian Consumer Law in all aspects of our business operations, including how we describe products, handle complaints, and process refunds and returns.

Nothing in these Terms of Service is intended to limit, exclude, or modify your statutory rights under the ACL or any other applicable law.

9. Intellectual Property

All content on the Vaahri website, including but not limited to text, images, graphics, logos, product descriptions and layout, is the property of Vaahri or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent.

10. User Conduct

When using our website, you agree not to:

  • Use the site for any unlawful purpose or in a way that violates applicable laws or regulations

  • Attempt to gain unauthorised access to our systems or another user’s account

  • Transmit any harmful, offensive, or disruptive content

  • Use automated tools to scrape, copy, or index content from our website without permission

  • Impersonate another person or entity

We reserve the right to restrict or terminate access to our website for any user who breaches these conditions.

11. Accuracy of Information

You agree to provide accurate, current and complete information when placing an order, including your name, delivery address, email address and payment details.

We are not responsible for orders delayed, undelivered, or incorrectly processed as a result of inaccurate information provided by you.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Vaahri will not be liable for:

  • Any indirect, incidental, special, or consequential loss or damage arising from your use of our website or products

  • Loss of profits, revenue, data, or business opportunity

  • Any loss or damage arising from circumstances beyond our reasonable control, including carrier delays, natural disasters, or supply chain disruptions

Our total liability to you in connection with any order shall not exceed the amount paid by you for that order.

Nothing in this clause limits your rights under the Australian Consumer Law or any other non-excludable statutory guarantee.

13. Privacy

We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, store and protect your data in accordance with the Australian Privacy Act 1988.

By using our website or placing an order, you consent to the collection and use of your information as described in our Privacy Policy.

14. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites, and we are not responsible for their content, accuracy, or privacy practices. You access third-party websites at your own risk.

15. Disclaimer of Warranties

To the extent permitted by law, our website and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

We do not warrant that:

  • The website will be uninterrupted, error-free, or free from viruses or other harmful components

  • Product information will always be accurate, complete, or current

This disclaimer does not affect your rights under the Australian Consumer Law.

16. Force Majeure

Vaahri will not be in breach of these Terms, nor liable for any delay or failure to perform its obligations, where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemic or epidemic events, carrier disruptions, government actions, or supply chain failures.

17. Governing Law

These Terms of Service are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

18. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon publication to our website.

We encourage you to review these terms periodically. Your continued use of the website following any update constitutes your acceptance of the revised terms.

19. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining terms, which will continue in full force and effect.

20. Entire Agreement

These Terms of Service, together with our Return & Refund Policy, Shipping Policy and Privacy Policy, constitute the entire agreement between you and Vaahri in relation to your use of our website and any purchases made through it.

Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us:

Store Name: Vaahri

Address: 27 Protea Street, Greenwood WA 6024, Australia

ABN: 20 675 515 987

Email: info@vaahri.com

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AWST)

We aim to respond to all enquiries within 24 business hours. Messages received on weekends or public holidays will be responded to on the next business day.