FAQ
1. Where do you ship?
We currently ship to addresses within Australia only.
2. How much does shipping cost?
We offer Free Shipping on all eligible orders within Australia.
3. How long does delivery take?
Our estimated delivery time is 3–5 business days, including handling and transit time.
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Handling Time: 1–2 business days
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Transit Time: 2–3 business days
Delivery estimates apply to business days (Monday–Friday) only.
4. What is your order processing cut-off time?
Orders placed before 3:00 PM (GMT+10:00) Sydney Time are processed on the same business day. Orders placed after the cut-off time, on weekends, or on public holidays are processed on the next business day.
5. Can I return my order?
Yes. We accept returns for both defective and non-defective products within 30 days of delivery, provided the item is new and unused.
6. Do you accept exchanges?
Yes. We accept exchanges for eligible items that meet our return requirements.
7. Is return shipping free?
Yes. Approved returns include a free downloadable and printable return shipping label.
8. Is there a restocking fee?
Yes. Eligible returns are subject to a 10% restocking fee, which will be deducted from the refund amount.
9. How long does it take to receive my refund?
Once your return has been received and approved, refunds are processed within 7 business days to the original payment method.
10. How can I contact customer support?
You can contact us using the information below:
Email: info@vaahri.com
Phone: +61 488 302 536
Business Hours:
Monday–Friday
09:00 AM – 05:00 PM (GMT+10:00) Sydney Time
11. Where is your business located?
Business Registered Name: BOWEN, MATTHEW HARDY.
Business Address:
27 Protea Street
Greenwood WA 6024
Australia
ABN: 20 675 515 987
12. Is my payment information secure?
Yes. Payments are processed through secure payment systems, and we do not store your complete payment card information on our servers.
13. Can I change or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to assist you. Once an order has been shipped, changes or cancellations may no longer be possible.
14. What should I do if my order arrives damaged or incorrect?
Please contact us promptly at info@vaahri.com with your order number and details of the issue. We will work with you to resolve the matter as quickly as possible.
15. How do I start a return?
To request a return, email info@vaahri.com within the applicable return period. Once your request is approved, we will provide instructions for completing your return.
Contact Us:
Business Register Name: VAAHRI.
ABN: 20 675 515 987
Business Address:
27 Protea Street, Greenwood WA 6024, Australia
Email:
info@vaahri.com
Phone Number:
+61 488 302 536
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00) (Sydney)
Need assistance?
Our customer support team is available during regular business hours.