Refund policy

At Vaahri, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return:

  • The product must be new and unused.

  • The return request must be made within 30 days of the delivery date.

  • Products should be returned in their original packaging with all included accessories, manuals, and documentation where applicable.

Items that have been used, damaged by the customer, or returned outside the return window may not be eligible for a refund.

Exchanges

We gladly accept exchanges for eligible products within 30 days of delivery, provided the item is in new and unused condition.

Return Process

  1. Contact our customer support team at info@vaahri.com to request a return or exchange.

  2. Once your return is approved, you will receive instructions to download and print a prepaid return shipping label.

  3. Securely pack the item and attach the return label.

  4. Mail the package to the return address below.

Return Shipping

  • Return Method: By Mail

  • Return Label: Customer can download and print a prepaid return label.

  • Return Shipping Cost: Free

Restocking Fee

Approved returns are subject to a 10% restocking fee, which will be deducted from the refund amount.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 7 business days after the return has been inspected and approved.

Please note that your financial institution or payment provider may require additional time before the refunded amount appears in your account.

Return Address

27 Protea Street
Greenwood WA 6024
Australia

Contact Us:

Business Register Name: VAAHRI.

ABN: 20 675 515 987
Business Address:
27 Protea Street, Greenwood WA 6024, Australia
Email:
info@vaahri.com
Phone Number:
+61 488 302 536
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00) (Sydney)

Need assistance?
Our customer support team is available during regular business hours.